ASK TONY: Why can’t I get my money back for the canceled Elton John concert?


I bought three tickets from StubHub to see Elton John perform in Barcelona in October 2020. The show was canceled due to Covid, and I was offered equivalent tickets for this year instead.

But I can’t find any evidence that this performance continues and can’t continue anyway, so I’m trying to get my money back.

I paid € 30 for the three tickets. I sent an email to StubHub, but I haven’t received a response.

PJ, Leigh-on-Sea, Essex.

No show: Elton John fan struggles to get his money back after concert he bought tickets for during pandemic canceled

Tony Hazell replies: I sympathize with you, having just received an email informing me that my trip to see Elton John in London has been postponed a second time, while he is undergoing hip surgery following a fall.

In your case, the concert has been postponed until May 2023. But I’m afraid I won’t be able to get your money back.

StubHub is a person-to-person resale site, so you didn’t buy directly from the tour sponsor.

The company says it offers guarantees that you will get your tickets, but it does not offer refunds when events are rescheduled. The only exception is when replacement tickets are required. If he cannot get them, he will refund the price paid on StubHub (including shipping / handling fees and charges).

You can list the tickets on his site for resale, but since your date has been moved to 2023, you may, after all, be able to attend.

The phone shop blunder put my mortgage in jeopardy

I took out a new telephone contract with O2 last October. On April 7 of this year, I received four letters saying that I had defaulted.

It turned out that the store assistant hadn’t filled out the paperwork correctly so I had paid for the airtime but not for the handset at £ 4 per month.


I received compensation and six months of free access to the Disney + TV streaming service.

Fast forward to August, and my mortgage is at risk due to an unfavorable O2 credit report.

BM, London.

Tony Hazell replies: O2 was producing invoice reminders, but they were not sent to you. In April, you received all the letters for the previous six months.

O2 has apologized again and corrected your credit report. He gave you a £ 50 Goodwill Credit and extended your free Disney + for 12 months.

Why does British Gas intimidate the bereaved?

My nephew died suddenly. He was single, lived in social housing and had no real estate to speak of. Her 70-year-old mother had to use her savings to pay for her funeral.

Some of his utility bills had been unpaid for several months. She received a threatening letter from British Gas and borrowed £ 350 to foot the bill. The letter added greatly to his grief. She now fears the arrival of the postman in case she is sued for new debts.

CT, Lincolnshire.

Tony Hazell replies: British Gas wrote to your nephew’s estate, in care of his mother, just weeks after his death.

The letterhead was in very large blue print: “Contact us to prevent debt collection action”. He said: “If the final balance is not paid within 28 days, the balance will be transferred to a debt collection agency.”

Putting that kind of pressure on any estate administrator – let alone a bereaved parent – so quickly is indefensible. And British Gas offered no defense. He wrote off the £ 341 and tells me the check was never cashed. In fact, your sister-in-law was never responsible for any debts her son might have incurred.

When a person dies, the executor or administrator, if he has not left a will, must pay his personal debts out of the proceeds of the succession. But if there is not enough money, the debt remains unpaid. Parents certainly cannot be sued for this.

There is a strict order of precedence in which debts must be paid – and this is not the biggest bully first. Secured debts, such as a mortgage, are first, followed by funeral costs, expenses incurred by the administrator, and then senior debts, such as salaries.

It is only at this point that unsecured debts, such as utility bills, council tax, bank loans and credit cards, come into play. So why the intimidating tone of British Gas?

The only times debts can flow out of the estate are with a condominium or rental property where the person who still lives there may be responsible for any arrears. With the housing tax, the partner of the deceased person can be held responsible for the arrears.

British Gas sent you a big bunch of flowers to apologize. A spokesperson said: “What would normally happen is that a hold is placed on the account as long as it is under ‘estate of.’ Invoices will still be generated, but they don’t have to be. no need to be paid until funds have been released by the estate No debt process would be initiated.

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